Refund & Cancellation Policy

1. GENERAL

Steel City Pro Wash provides vehicle cleaning, car washing, pressure washing, power washing, and related cleaning services. Because services require scheduling, labor, equipment, preparation, and travel, cancellation and refund terms may depend on the specific service agreement or invoice.

2. SERVICE BOOKINGS

A service appointment is confirmed only after applicable scheduling and booking requirements are satisfied.

3. PAYMENTS

If a payment, deposit, or booking fee is required, the applicable payment terms may be provided separately. Do not assume that a deposit or booking payment is refundable unless the applicable agreement states otherwise or applicable law requires otherwise.

4. CUSTOMER CANCELLATIONS

Customers who need to cancel or reschedule should contact Steel City Pro Wash as soon as possible. Rescheduling is subject to availability.

5. WEATHER CANCELLATIONS

Outdoor cleaning services may be affected by weather. If weather makes service unsafe or impractical, the appointment may be rescheduled.

6. SERVICE QUALITY CONCERNS

If a customer believes a service issue occurred, the customer should contact Steel City Pro Wash promptly and provide details of the concern. Where appropriate, the company may review the issue and determine an appropriate resolution.

7. PRE-EXISTING CONDITIONS

Cleaning services cannot guarantee removal of every stain, mark, discoloration, scratch, oxidation, or defect. Refund requests based solely on pre-existing conditions may not be accepted.

8. DAMAGE CLAIMS

Customers should notify Steel City Pro Wash promptly of any concern regarding potential property or vehicle damage. Claims may be reviewed based on the condition of the property or vehicle before service, the circumstances of the service, and available documentation.

9. WEATHER AND UNFORESEEN EVENTS

Weather, equipment problems, emergencies, access issues, or other circumstances may require rescheduling.

10. DUPLICATE OR INCORRECT PAYMENTS

Payment concerns should be reported to: contact@pasteelcityprowash.com. Include: name; payment date; amount; transaction information; service information.

11. THIRD-PARTY PAYMENT PROCESSORS

If payments are processed through a third-party provider, that provider's applicable terms may also apply.

12. LEGAL RIGHTS

Nothing in this policy is intended to limit rights that cannot legally be waived.

13. POLICY CHANGES

This policy may be updated from time to time.

14. CONTACT